This article deals with a problem our firm is very familiar with, namely improper and incorrect processing by various Canadian case processing centres for immigration:
While not all of the blame for these errors can be laid at the hands of the Minister, it is troubling that the government has not publicized the fact that there exists a Case Review email where errors of this kind can be dealt with. As counsel we are aware of the process, but the reality is that in many immigration applications, applicants are self-represented. When they are victimized by such errors they have no way of knowing that they have recourse to the Case Review system as an alternative to a time consuming and costly Federal Court process. The Minister should at very least make public the proper procedure for rectifying these errors through the Case Review system. Secondly, the processing centres should be advised to act with common sense when these errors occur and applicants request reconsideration of erroneous decisions or incorrect documents.
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